Quality and the environment at Faber.
Quality and environment
For us, quality means, first and foremost, respect and appreciation for our customers. Our aim is to contribute to our customers’ success through top-quality products, binding commitments and excellent advisory services, whilst systematically reducing our energy and material consumption through our certified environmental and energy management system.
Rely on our expertise
Our employees in the Quality Management/Technical Customer Support department work hard to create the necessary conditions so that we can offer you consistently high product quality. However, they will also be there to help you select the right product, or can provide advice on other technical issues. And should you ever have a justified complaint, our professional Complaints Management Team will be glad to assist.
You receive everything in writing, in black and white
We underpin our high-quality standards with certification of our quality management system to ISO 9001:2015 – the firm foundation that ensures we can offer you our products and services with a consistently high level of quality. We also work together exclusively with prestigious manufacturers who attach an equally high level of importance to quality, and we monitor compliance with our manufacturing requirements.
The standards for the German market are, of course, VDE-certified. Many of our products also have international approvals such as the UL, CSA or EAC marks.
Success goes hand in hand with responsibility
We firmly believe that businesses which operate according to environmental and social principles will be more successful over the long term. Faber is certified to ISO 14001 (environmental management) and ISO 50001 (energy management) and also works consistently on sustainable business management.
Supplier management with a binding Code of Conduct
A strong partnership with our suppliers and regular supplier audits form the foundation of consistent product and price quality.
Packaging concepts
We use packaging as sparingly as possible to reduce material and energy input. Defective reels, for instance, are repaired in our own reel repair workshop.
Responsible use of resources
Efficient package and consignment optimisation allows shipments to be bundled and ensure cross-delivery packaging and shipment.
Auditing logistics
We regularly compare the performance of our logistics locations against current market requirements and optimise workflows and processes.
Waste prevention and recycling
Proper planning and waste separation allows packaging materials to be reduced and efficiently recycled.
Futureproof jobs
We ensure a healthy and safe working environment, a good work-life balance and provide numerous training opportunities. The Klaus Faber Foundation is responsible to ensure that the business survives over the long term.
ISO certificates
Our environmental and energy management system is certified to ISO 14001 and ISO 50001 and is subject to an annual external audit.
Quality has a brand: FABER®
The FABER® brand stands not only for consistently high product quality, but also for outstanding service, including product availability along with consistent delivery performance and professional advice.
